Cancellation and Refund Policy

At our website www.buddhikaenterprises.com (hereinafter called platform), our aim is to provide 100% satisfaction to our customers. If for any reason you wish to cancel the order, we are here to help. You will be able to cancel your order at order level cancellation the same is elaborated as follows:- 

i. You can cancel your order online, before the product(s) in your order is under confirm stage. At platform, we can decide the process for crediting the applicable refund against the cancelled order. If the payment for order was done from your side then a refund for such payment will be processed to your original payment method. Order can be cancelled by the below mentioned Communication channel:-

a) You may direct cancel your order through online mode; or

b) You may connect with our customer care executive for cancellation of your order.

ii. In case, even a single product of the order has been picked/shipped, you will not be able to cancel the order.

iii. In case, the order contains product(s) which were purchased under a special promotional offer or any special scheme, in such cases order level cancellation will not be applicable.

iv. The refund shall be made by the Buddhika Enterprises in the same mode from where the payment been made by the customer. For example If the payment been made by the through Credit Card the refund shall be made in the same credit card.

 

i. In case, the product has been picked/shipped, you will not be able to cancel individual product or complete pickup/shipment.

ii. Cancellation will not be applicable for all the respective products which are part of shipment, if the shipment is out for delivery or in transit stage.

The decision of Buddhika Enterprises as regard to cancellation of order or refund the amount is final and binding to all.